Job Title: Assistant Manager

General Job Description:

The Assistant Manager is responsible for working with the site manager to help oversee day-to-day parlor operations.  Team member must have strong leadership skills and ensure compliance with company policies and gaming regulations.  Provide excellent customer service to guests and support our customer care specialists.

                            Essential Job Duties:

• Assist in maintaining daily safe balance and populate master safe sheet
• Manage logbooks
• Review jackpot paperwork for accuracy and make applicable corrections as needed
• Ensure overall cleanliness of building, both indoors and outdoors
• Process end of day paperwork
• Drop-box collection and count
• Allocate funds, including back up teller safe
• Assist with new employee training & employee development
• Direct, motivate, and coach employees
• Enroll new players with players cards and explain card benefits
• Promptly greet and visit with guests
• Perform morning, night, and shift change cleaning
• Serve alcoholic and non-alcoholic beverages
• Educate guests on horse-racing, off-track betting, and HHR machines
• Accurate cash handling in redeeming guest vouchers
• Process and report jackpots
• Fix machines that are down or nonoperational
• Verifying the identification and age of guests
• Monitor and promote responsible drinking
• Conduct daily promotions and drawings
• Balance bar, teller, and HHR drawers
• Set simulcast channels on TVs and music controls
• Stay current with TIPS training
• Stock and clean bar
• Maintain clean gaming floor
• Regularly wipe down machines and chairs
• Must be able to lift 50 lbs.
• Must be able to stand on your feet for 80% of the time

Underlying teller/bartender Job Duties:

And all other duties as assigned